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	BUILDING AN ITIL-BASED SERVICE MANAGEMENT DEPARTME by Stationery Office view Buy
	Implementing Metrics for It Service Management The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. by David A. Smith view Buy
	ISO/IEC 20000: A Pocket Guide (Japanese) This is a new edition of a title previously published as "BSI5000: a pocket guide". Japanese edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790) by Jan van Bon view Buy
	Understanding Business Strategy, Concepts and Cases This edition guides you, step-by-step, through creating strong strategy, planning for success, implementing responsive action, competing effectively with strategy, analyzing the environment and firm, and improving upon results. by R. Duane Ireland, Robert E. Hoskisson, Michael A. Hitt view Buy
	Successful Service Design for Telecommunications, A Comprehensive Guide to Design and Implementation University students studying telecommunications, IT and service science courses will also find this text insightful. by Sauming Pang view Buy
	The Itsm Process Design Guide, Developing, Reengineering, and Improving It Service Management by Donna Knapp view Buy
	Optimal control theory, applications to management science and economics Optimal control methods are used to determine the best ways to control a dynamic system. This book applies theoretical work to business management problems developed from the authors' research and classroom instruction. by Suresh P. Sethi, Gerald L. Thompson view Buy
	Code of Federal Regulations, Title 21, Parts 600-799 (Food and Drugs) FDA - Biologics, Cosmetics: Revised 4/10 These regulations encompass food and drugs for human and animal use, biologics, cosmetics, medical devices, radiological health, and controlled substances. Additions and revisions to this section of the code are posted annually by April. by National Archives and Records Administra view Buy
	Eberron Campaign Setting Designed to introduce a fresh new Dungeons & Dragons( world with unlimited possibilities for exploration, this book contains everything needed to develop characters and run campaigns in this exciting new arena. by Keith Baker, Bill Slavicsek, James Wyatt view Buy
	Management dei servizi IT. Il manuale per la gestione e la qualitÃ dei servizi informatici. Dal modello ITIL all'ISO/IEC 20000 by Antonio Teti view Buy

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